Student & School Operations Support Specialist

Job Title: Student and School Operations Support Specialist
Location: Augsburg Fairview Academy, Minneapolis, MN
Reports to: Executive Team

Position Type: Full-time during the school year, hourly
Start Date: Immediate 

Position Summary:

The Student and School Operations Support Specialist is a key support role at Augsburg Fairview Academy. This position helps maintain a safe, trauma-informed, predictable, and student-centered school environment by assisting with behavior support, building-wide systems, student relationship-building, and daily operations.

The SSOSS works directly with the Executive Team and staff to ensure AFA remains a place where students feel safe, seen, supported, and successful. This is a highly visible role requiring excellent communication, consistency, professionalism, and a strong commitment to AFA’s mission of dismantling racism through education, restorative practice, and culturally responsive support.

Duties and Responsibilities:

1. Student Support & Relationship Building

  • Build positive, culturally responsive, trauma-informed relationships with students.
  • Support students experiencing dysregulation through calm, grounded, non-punitive strategies.
  • Assist with escorting, redirection, and emotional regulation support using AFA’s restorative, Developmental Designs, and trauma-informed practices.
  • Serve as a consistent, reliable adult presence throughout the school day.
  • Support re-entry conversations after conflicts, suspensions, or behavioral incidents at the direction of the Executive Team.

2. Behavior Response & Trauma-Informed Interventions

  • Respond to behavior calls and provide support using AFA’s trauma-informed and Developmental Designs practices.
  • Assist the Executive Team and Behavior Team with low- and mid-level behavior interventions, documentation, and follow-up.
  • Support data collection and incident logging in alignment with AFA protocols.
  • Uphold professional boundaries and maintain student confidentiality (FERPA compliance).

3. Systems Fidelity & Schoolwide Operations

  • Support implementation of AFA’s operational systems, including:
    • Yondr phone pouch system
    • Hallway and transition monitoring
    • Arrival and dismissal procedures
    • Bathroom and common area supervision
    • Lunchroom routines
    • Transportation and van coordination
    • Food service support
  • Ensure consistency and predictability in applying schoolwide expectations.
  • Provide coverage for classrooms, supervision zones, and operational gaps as assigned.

4. Culture, Climate & Community Engagement

  • Promote a positive, inclusive, student-centered school culture that aligns with AFA’s mission, values, and equity focus.
  • Assist with monthly school events, including set-up, coordination, community engagement, and logistics.
  • Model restorative practices, Developmental Designs language, and culturally sustaining interactions.
  • Support staff and students during transitions, high-traffic times, and schoolwide activities.

5. Safety, Supervision & Crisis Response

  • Maintain high visibility across the building to ensure safety and monitoring in all student spaces.
  • Assist with crisis response, safety drills, room clearing, and student supervision during emergencies under the direction of the Executive Team.
  • Report safety concerns immediately to the Executive Team.
  • Uphold mandatory reporting requirements and adhere to all AFA safety protocols.

6. Administrative & Operational Support

  • Provide clerical and administrative assistance for the Executive Team, including communication support, documentation, student follow-up, and organizational tasks.
  • Support staff when team members are absent, unavailable, or during peak demand times.
  • Assist with phone calls, copies, passes, student check-ins, and other office supports.
  • Maintain professionalism, confidentiality, and timely communication at all times.

Qualifications:

Required

  • High school diploma or equivalent
  • Strong organizational, communication, and interpersonal skills
  • Ability to remain calm, flexible, and grounded in high-pressure situations
  • Commitment to diversity, equity, inclusion, restorative practices, and trauma-informed support
  • Ability to move throughout the building frequently and maintain active, visible presence
  • Professionalism, punctuality, and reliability

Preferred

  • Prior experience in a school setting or youth-serving environment
  • Coursework or degree in education, youth work, social work, behavior support, or related field
  • Experience with trauma-responsive strategies, restorative practices, or Developmental Designs

Schedule:

  • Monday-Friday, during school hours, with occasional evening or weekend hours for special events.

Compensation:

  • Hourly wage is competitive and based on experience. Benefits included.

Application Process:

  • Applications will be accepted until the position is filled.
  • ONLY electronic applications will be considered. 
  • Submit a cover letter, résumé, and three references to heidi.anderson@afa.tc.

Why Augsburg Fairview Academy?

  • Be part of a mission-driven school committed to dismantling racism and promoting equity through education.
  • Work in a supportive environment that values students’ and staff’s development and self-care.
  • Engage in a collaborative community that celebrates diversity and strives for academic excellence.
  • Competitive salary and benefits package, including professional development opportunities.